Helpful things to know

Your questions, answered.

Here are the things customers often ask before starting their first order. If yours isn’t here, I’d be happy to help.

Ask Theresa

“I want every part of shopping with me to feel clear and uncomplicated.”

The essentials

Before you begin.

How does it work?

Choose Shop For Me if you already have the international item links, or Find It For Me if you’d like help sourcing something. I’ll send a personalised quote, purchase after payment and then inspect and arrange delivery for your package.

How much does it cost?

Standard Shopping is a 15% service fee, with a £10 minimum. Find It For Me is a 20% service fee, with a £15 minimum. International delivery is invoiced separately after your parcel is packed and weighed.

How long does delivery take?

Delivery timing depends on the destination, courier and selected delivery type. Delivery is usually 1 to 3 weeks after the separate international delivery invoice is paid.

Which stores can you shop from?

Trusted international retailers that do not ship to Ghana, Nigeria or your location. Send a product link and I’ll confirm what is possible.

Are the products authentic?

Yes. I source directly from trusted international retailers and inspect items before they are sent to you.

Can you find an item for me?

Yes. Describe the item you’re looking for, plus your budget, size and preferences, and I’ll search suitable international retailers for options.

How is international shipping calculated?

International delivery is calculated after packing and weighing. The quote considers actual or volumetric weight, destination, delivery type, courier, local handling, item category and declared value.

Will I have to pay customs fees?

Customs duties, import taxes and clearance charges may apply based on the destination, item category and declared value. When they are not included in the delivery quote, they remain the customer’s responsibility.