Refund policy

RETURN AND REFUND POLICY

Shop With Theresa is a personal shopping and international forwarding service. We purchase products from UK retailers on your instructions, inspect and carefully pack them, then arrange international delivery.

Before shopping begins
We send a shopping invoice after your request has been reviewed. Shopping begins only after that invoice is paid. If you need to cancel before we have purchased your products, contact shopwiththeresa.uk@gmail.com as soon as possible. Any retailer, payment, sourcing or other non-refundable costs already incurred may be deducted.

After purchase
Once a retailer order has been placed, changes, cancellations and returns cannot be guaranteed. Any return is subject to the retailer's own rules, time limits and approval.

Eligibility
If an item is incorrect, damaged, or accepted for return by the retailer, contact us promptly with your order details and clear photographs. We will explain the available options and assist where possible. Used, worn, altered, hygiene-sensitive and final-sale items are not eligible for return unless required by law or accepted by the retailer.

Return costs
The customer is responsible for all costs of returning an item to the UK and for sending any replacement or returned item back to the customer. This includes original UK retailer delivery fees, international delivery fees, return courier costs, re-shipping fees, customs duties, import taxes, payment fees, retailer restocking fees and any other carrier or retailer charges. In other words, the customer covers the cost of sending the item back and the cost of sending it out again.

Refunds
Any refund depends on the retailer's refund and the amount received by Shop With Theresa. If a retailer issues a refund, we will return any eligible amount after deducting the costs listed above. Personal-shopping service fees and delivery costs are not refundable once work has begun, products have been purchased, or shipping costs have been incurred, except where required by applicable law.

To ask about a cancellation, return or refund, email shopwiththeresa.uk@gmail.com.