Shipping policy

SHIPPING POLICY

Shop With Theresa is a UK-based personal shopping service. We source, purchase, inspect and carefully pack authentic products from UK retailers, then arrange international delivery to your chosen destination.

Our delivery process
1. Submit a request and receive a shopping invoice.
2. Shopping begins once that shopping invoice is paid.
3. We purchase your requested items from UK retailers.
4. When all items arrive with us, we inspect and pack them.
5. We weigh the packed shipment and send a separate international delivery invoice.
6. Your package is shipped only after the international delivery invoice is paid.

International delivery charges
International delivery is charged separately from your shopping invoice. It is based on the delivery destination, packed weight, dimensions and selected courier. UK retailer delivery charges may also apply. All invoices are issued in USD unless we confirm otherwise.

Delivery times and tracking
Estimated international delivery is 1 to 4 weeks after the international delivery invoice is paid. This is an estimate, not a guarantee. Timing may be affected by retailer processing, consolidation of multiple items, customs, courier service, destination and events outside our control. Tracking details are provided when available from the selected courier.

Address accuracy
You are responsible for providing a complete and accurate delivery address, phone number and any required GPS or local address information. Shop With Theresa is not responsible for loss, delay, return or extra delivery charges caused by incorrect, incomplete or unreachable address details.

Customs, duties and import taxes
The customer is the importer of record for the destination country and is responsible for all customs duties, import taxes, clearance charges, documentation requirements, restrictions and other fees charged by customs or a courier. These costs are separate from our shopping and international delivery invoices. Customs processing, refusals, seizures and delays are outside our control. Please check your local import rules before requesting an item.

Restricted items and delivery availability
Some products cannot be exported or imported because of law, carrier rules or retailer restrictions. We may refuse or cancel a request for a restricted item. Delivery countries and courier options depend on availability at the time of shipment.

Package inspection and responsibility
We inspect items and package them with care before shipping. We are not responsible for retailer manufacturing faults, changes in retailer packaging, carrier delays, customs actions, loss or damage after handover to the courier, except where required by applicable law. Contact us promptly if you have a delivery issue so we can help raise it with the relevant courier.

For delivery questions, email shopwiththeresa.uk@gmail.com.